Handles customer support calls and casework for restaurant software/hardware, troubleshoots technical issues, and collaborates with team to resolve customer problems.

Handles customer support calls and casework for Toast restaurant platform, troubleshoots technical issues, and escalates problems while maintaining high service quality.

Handles inbound customer support calls and cases for restaurant POS software, troubleshoots technical issues, and coordinates escalations with a focus on customer satisfaction.

Senior Customer Success Manager oversees high-value data solution customers through technical onboarding, strategic account management, and cross-functional process development.

Manages customer relationships and ensures success for maintenance platform clients by providing strategic guidance and support.

Manages customer relationships and ensures clinic clients achieve their goals using House Rx's specialty medication services.

Senior Client Success Manager owns and grows law firm client relationships, ensuring platform adoption and long-term value realization through strategic guidance and data-driven insights.

Senior Client Success Manager owns law firm client relationships, drives platform adoption and retention, and serves as trusted advisor to ensure long-term client value and successful outcomes.

Manages high-touch customer accounts to drive product adoption, maximize value, mitigate churn, and identify expansion opportunities while serving as the primary customer advocate.

Manages a portfolio of high-value accounts to drive product adoption, maximize customer value, and prevent churn while identifying expansion opportunities.

Leads implementation and onboarding for high-value fintech customers, managing 20-30 active accounts and conducting training sessions to accelerate time-to-value.

Lead complex technical escalations for enterprise customers, drive root cause analysis across teams, and improve support processes through tooling and documentation.

Senior Customer Success Manager owns relationships with strategic enterprise customers, develops marketing strategies, executes campaigns, and ensures customer retention and satisfaction.

Senior Customer Success Manager owns post-sale relationships with enterprise customers, drives product adoption and value realization, and leads strategic business reviews to ensure customer outcomes.

Senior Customer Success Manager owns relationships with strategic enterprise customers, driving onboarding, strategy development, campaign execution, and retention for a marketing platform.

Senior Customer Success Manager owns post-sale relationships with enterprise customers, drives product adoption and value realization, and leads cross-functional efforts to ensure customer outcomes.

Senior Customer Success Manager owns post-sale relationships with enterprise customers, drives product adoption and value realization, and leads cross-functional teams to ensure customer outcomes.

Manages 50-60 mid-market client accounts, drives engagement and retention through relationship management, and monitors account health metrics to identify risks and opportunities.

Senior Customer Success Manager owns post-sale relationships with enterprise customers, drives product adoption, identifies expansion opportunities, and serves as strategic advisor to ensure customer value realization.

Senior Technical Account Manager leads post-sale technical success for enterprise merchants, managing integrations, resolving issues, and driving product adoption across developer and business teams.